A Jresolution enrollment is a single-user license for digital course content. The moment your payment is processed, the following becomes available in your account:
- Written program modules
- Diagnostic and analytical frameworks
- Communications and stakeholder tools
- Supplementary reference materials included at time of purchase
Access is personal. It cannot be transferred, shared, or reassigned to another account or individual under any circumstances.
The Five-Day Evaluation Window
You have five full days from the date of purchase to assess whether the program is the right fit. Use that time to:
- Review the full module structure
- Work through the introductory content
- Assess whether the depth and subject matter match your current professional focus
This window exists for genuine evaluation. It is not a consumption period — completing the program content during the five days and then requesting a refund is not a valid basis for one, and requests of that nature will not be processed.
How Usage Affects Eligibility
Refund eligibility is determined by a single threshold:
Above 30% content accessed → refund eligibility is permanently closed
This applies regardless of:
- How recently the program was purchased
- Whether the program has been fully completed
- How much content remains unaccessed
There are no partial refunds for partially completed programs. The threshold is the same across all programs and price points on the platform.
How to Submit a Request
To request a refund within the eligible period, send a message to our support team that includes:
- The email address registered to your account
- Your order number
- The name of the program you are requesting a refund for
A detailed explanation is not required. We assess requests based on account verification and usage data — not the reason provided.
Note: Requests submitted from an unregistered email address or without an order number will require additional verification before they can be reviewed.
After You Submit
Once received, here is what happens:
- Within 48 hours — our team reviews your usage data and responds with a confirmation or follow-up
- Upon approval — the refund is initiated to your original payment method
- Within 7–14 business days — funds are returned, depending on your bank or payment provider
We are not able to accelerate the 7–14 day processing window. That timeline is set by the financial institutions involved, not by our internal operations.